Ignition February 2013 - step 3a

3.Converting enquiries into paying customers - how to handle customer enquires to ensure a high conversion from an enquiry to a paying customer.

3a Phone handling – When the phone rings, nothing else matters

Download and read the full presentation on Phone handling

Sample – customer makes a battery enquiry

Sample – customer makes a brake enquiry

Sample – customer makes a diagnostic enquiry

Sample – customer makes a service enquiry

Lost enquiry sheet

Phone enquiry note pad

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