Member Resources

You have arrived at the TaT Biz resource centre, where we post stories, templates and videos relating to the strategies covered in the 9 steps to a better workshop program.

The program began in the September 2011 edition of the Capricorn Ignition magazine and since then a dedicated page in every issue introduces a new business improvement strategy which you can apply in your own workshop immediately.

But the Ignition magazine page is just a teaser page to get you started on your new path to a more profitable workshop.

The essentials of the program are contained in these web pages, which can be accessed only by Capricorn members.

Capricorn and TaT Biz challenges members to get involved in the program. It's free, easy to understand and it is designed exclusively for automotive workshops.

Strategies

Ignition June 2017

Ignition June 2017 step 1g

View Resource

Ignition May 2017step 7q

Ignition May 2017 step 7q – Investing in your staff

View Resource

Ignition April 2017 step 4h

Ignition April 2017 step 4h Customer service self assessment

View Resource

Ignition March 2017 step 9j

Ignition March 2017 step 9j Six mistakes to avoid in 2017

View Resource

Ignition February 2017 step 2e

The importance of ongoing brand awareness

View Resource

Ignition December 2016 step 1f

Setting staff output targets

View Resource

Ignition November 2016 step 1e

Performing a monthly P&L review

View Resource

Ignition October 2016 step 7n

Requirements of a workshop manager

View Resource

Ignition September 2016

Planning Diary

View Resource

Ignition August 2016 step 9i

Fees for special tools and data are part of the diagnostic future

View Resource

Ignition July 2016 Step 5f

Ignition July 2016 Step 5f

View Resource

Ignition June 2016 step 4g

Exceeding customers' expectations

View Resource

Ignition April 2016 step 9h

Technical help is out there – but it's a two-way street

View Resource

Ignition March 2016 step 5e

Diagnostics is the new big product – but it has to be sold properly

View Resource

Ignition February 2016 step 7p

Getting the most out of a service advisor

View Resource

Ignition January 2016 - step 4f

Untidyness equals poor productivity

View Resource

Ignition December2015 - step 7o

Employee dismissal

View Resource

Ignition November2015-step 9g

137 good reasons for visiting this website

View Resource

Ignition October 2015 – step 6f

Data fees and why you should charge them

View Resource

Ignition September 2015

step 6d

Efficient workshops can make good money from routine services

View Resource

Ignition August 2015

step 7m

Give rewards for productivity

View Resource

Ignition July 2015

step 7l Responsibility schedule

View Resource

Ignition June 2015

step 7k Apprentice review

View Resource

Ignition May 2015

step 1b Cashflow management

View Resource

Ignition April 2015

Step 7j

Staff Motivation – It's not rocket science!

View Resource

Ignition March 2015

step 9f

Letting go of your business

View Resource

Ignition February 2015

step 7i

Good communication is the lifeblood of any successful workshop

View Resource

Ignition January 2015

step 6c

The days of shotgun diagnostics are long gone

View Resource

Ignition December 2014

step 8d

Knowledge of the past will help understand the present

View Resource

Ignition November 2014

step 6e

Invest in tools and knowledge for survival

View Resource

Ignition October 2014

step 1d

The benefits of Benchmarking your business

View Resource

Ignition September 2014

step 9e

The anatomy of a successful auto business

View Resource

Ignition August 2014

step 6b

The Changing Landscape – don't ignore it

View Resource

Ignition June 2014

step 3c

Quotes or estimates – Make sure your quotes are crystal clear

View Resource

Ignition July 2014

step 7h

Management Meetings The value of your own Board meetingManagement Meetings

View Resource

Ignition May 2014

step 7g

Team Meetings – Run your workshop like a footy team

View Resource

Ignition April 2014

step 5d

Upselling major repairs and diagnostics

View Resource

Ignition March 2014

step 5c

Upselling - Ethical upselling is good for you and your customer

View Resource

Ignition February 2014

step 7f

Changing the Mindset of the Modern Technician

View Resource

Ignition January 2014

step 9d

Take a break – Holidays are preventative medicine

View Resource

Ignition December 2013

step 4e

Educating your customers about your full range of services

View Resource

Ignition November 2013

step 6a

Price Increases – When was the last time you reviewed your prices?

View Resource

Ignition October 2013

step 7e

Employee Induction – This is the way things are done around here!

View Resource

Ignition September 2013

step 3b

Quote book - Don't wait for the customer to call – you call first

View Resource

Ignition August 2013

step 4d

Workshop and office presentation

View Resource

Ignition July 2013

step 1a

Financial Dashboard – the headlights of your business

View Resource

Ignition June 2013

step 7d

Staff performance appraisals

View Resource

Ignition May 2013

step 1c

Cash surplus per transaction – Count the money per job, not per year

View Resource

Ignition April 2013

step 9c

Business planning: It's not the plan that's important - it's the planning

View Resource

Ignition March 2013

step 8c

Debt collection – Even collecting debts needs a good system

View Resource

Ignition February 2013

step 3a

Phone handling - When the phone rings, nothing else matters

View Resource

Ignition January 2013

step 7c

Recruitment - Attract and retain quality staff

View Resource

Ignition December 2012

step 2c

Diversification - it can make you or break you, so plan first

View Resource

Ignition November 2012

step 8b

Goin' fishin' – plan for a smooth and profitable exit

View Resource

Ignition October 2012

step 8a

Networking - You really need to get out more

View Resource

Ignition September 2012

step 4c

Keeping in contact – Whatever you do, keep in contact with your customers

View Resource

Ignition August 2012

step 4b

Communication - Good communication wins customer trust and loyalty

View Resource

Ignition July 2012

step 7b

Staff work agreements – workplace agreements make everyone happy

View Resource

Ignition May 2012

step 2b

Referrals - raving fans can improve your business

View Resource

Ignition April 2012

step 5b

Job Cards Without a history, how can you have a future?

View Resource

Ignition March 2012

step 2a

The art of communication - your business depends on it

View Resource

Ignition February 2012

step 9b

Planning – Planning for the year ahead

View Resource

Ignition December 2011

step 9a

Goal Setting – If you fail to plan, you can plan to fail

View Resource

Ignition November 2011

step 5a

Capitalising on busy times – the silly season is not the time to be silly about your pricing

View Resource

Ignition October 2011

step 7a

The scoreboard - keeping score is the only way you'll know if you're winning

View Resource

Ignition September 2011

step 4a

Branding - a brand for a company is like a reputation for a person.

View Resource

One-on-One coaching

Fill out the form below to enquire about our One-on-One coaching.